Here we chat trends and tech; share advice; expose projects; chase dreams.

JIRA Portfolio – taking Atlassian into the Boardroom


At executive level, the challenges for project delivery often arrive in the guise of conflicting priorities – and the need to manage them while still staying on track to meet business targets.

Atlassian has finally pulled up a chair in the executive suite, with JIRA Portfolio.

Atlassian Historically, began their journey – and sowed their seeds for success – with a focus on tools for IT teams. Products like JIRA, Confluence, HipChat, Dev Tools and JIRA Service Desk also turned out to be great for project managers. With JIRA Portfolio, Atlassian is effectively taking it to the ‘C’ layer (CEO, CIO, CTO, CFO).

Atlassian’s JIRA Portfolio is the new add-on that makes high level priority and target management possible. It’s the newest addition to the Atlassian stack and provides the missing element of portfolio management – giving visibility, and clarity to your decision makers and your blue sky thinkers, and enabling real time information to be viewed, shared and managed.


Top-down and bottom-up

JIRA Portfolio is tapped into all the power of the information you have in JIRA – right down to task level. So the benefits are two-fold.

Shifting priorities shouldn’t be showstoppers

It’s a reality for many organisations that business priorities can shift and shift again. Make changes in JIRA Portfolio and you’ll see priorities change right down to run-sheet level, so the work being completed by individuals and teams reflects the priorities of your business. In real-time.

Make realistic commitments

Conversely, if teams are experiencing challenges, then project delivery and completion are inevitably affected. JIRA Portfolio makes it possible to see – and manage – conflicting priorities. An extra level of visibility so that you can make promises you’re able to keep.

Say goodbye to third party portfolio management

If you’ve been tapping into the power of JIRA and Confluence to run your projects, with clear task priorities right down to the individual lines of code, you’ll already know that a portfolio planning and management tool is a key part of tying the work at the coalface back to business goals. With JIRA Portfolio, you now have plug-and-play portfolio management layer that’s 100% compatible with the Atlassian stack. No more integration and compatibility woes with third party products.

JIRA Portfolio Planning

JIRA Portfolio is the missing piece of the puzzle

The power of JIRA lies in its granularity. The way it provides access to real-time updates about individual tasks and issues. JIRA Portfolio maintains the idea of collaboration and visibility as a key focus, taking information transparency and operational effectiveness to the next level. Runsheet, team, project and portfolio – harnessed. Your organisation’s leader will make better, reliable business decisions when they can view, plan and track important initiatives and strategic themes.

Solve real operational issues

With JIRA Portfolio, operational challenges of shifting or conflicting priorities become so much easier to manage. By tapping into the granular data that are the lifeblood of JIRA, you’re able to connect your dreams and goals to operational realities – with a clear picture of impacts, risks and conflicts.

A tool that helps you manage dependencies across teams and projects gives you an even better ability to ship on time – and on budget.


JIRA Cloud or JIRA Server installation

JIRA Portfolio is available for JIRA Server right now. It will be in the Cloud in early 2015. Atlassian is getting a large volume of feedback from users who are impatient to see this missing piece of the puzzle available OnDemand.

Talk to Design Industries about server-installed JIRA Portfolio, and how to get ready for Cloud, which Atlassian says we can expect to see in early 2015.

HipChat at the hub of what you do

 HipChat Atlassian

If you’re working in the Atlassian ecosystem, and not using a private, secure instant messenger, then you should be thinking about HipChat.

In fact, even if you are already using another instant messaging tool, you should be thinking about HipChat, because (unlike Skype and MSN Messenger) HipChat gives you full control of your users. What makes HipChat a standout choice is that it connects to over 45 tools that businesses use.

It’s fully hosted, private and secure – and available in a free version that includes group chat. Or upsize to include video chat and screen share for a low per-user fee.

The flexibility of HipChat aligns with other Atlassian tools, enhancing collaboration and increasing velocity. In your HipChat rooms, your developers, project managers, account managers and even clients can work together in real time to make things happen. Screen sharing and video chat give you the next best thing to being in the same office. Remote teams and multiple locations are no longer the barrier to completing tasks and ironing out issues.


Chat on any platform, in the office or on the road

And HipChat works across multiple platforms so for deskbound team members, it’s available on screen, but travels with you on your smart device when you’re out and about. Designed for all kinds of teams, HipChat offers native mobile clients for iPhone and Android, desktop clients for Mac, Windows and Linux, plus a browser version so you can log in from a browser – anywhere.

Project and discussion rooms

When your teams need a space to have a focused conversation about a specific project or release, HipChat gives you group chat rooms that users can chat in when they need to get things done. The rooms last as long as you need them to. Great for teams that work together from different locations. And every conversation is kept as a record, so you’ve got governance covered as well.

And for mockups or real-live examples, share images, documents and other files with fellow chatters then use HipChat’s history to access files later – from anywhere.

Get the right people talking

You can also invite people outside your organisation to participate in conversations. Get the right people involved in decisions. No log jams. HipChat allows you to invite guest participants – they could be vendors, clients or other third parties – and you retain control of the conversation.

And what would instant messaging be, without emoticons? HipChat comes with an ever-growing library of emoticons and memes, or add your own for a customised and branded experience.

Hipchat integration

Know stuff early

HipChat integrates beautifully with tracking and monitoring tools like New Relic and Pingdom, so you’re tapped into information. Know about issues with your systems and websites – before your users do.

In fact, with HipChat you can track and monitor many aspects of your business. Individuals in your teams can be notified when a colleague opens a pull request, pushes code or creates a branch.

A finger on the project’s pulse – for project managers and teams

And from individuals to project managers working with JIRA and Confluence and get things done, HipChat is also able to let you know about what matters – as it’s happening – right down to tracking tasks as they’re created or moving through workflow towards completion.

Customer service – with booster jets

HipChat also integrates easily with Zendesk, JIRA Service Desk and User Voice. So if help desks and customer service are your thing, you’ve got HipChat to give you lightning speed service, response and resolution.

Tune in to the power of Atlassian – and more

Put HipChat to work with your instances of JIRA, Confluence, Bamboo, Stash, Bitbucket, GitHub… But with APIs and clever integration, you can also connect to other applications outside the Atlassian stack, making HipChat indispensable as the chat hub for all the work you do.

With all the features of the best messaging technologies, what makes HipChat an essential addition to your toolset is that it’s built for business. Contact Design Industries to find out how HipChat can give your teams the advantage of collaboration for super-connectivity and high speed deployment. 

Atlassian HipChat

Who is Ed Waters?


Ed Waters is a fast talking, fast thinking, can-do kind of person. Those qualities mean he’s a great fit for his new role at Design Industries. He’s flexible too, which is good news because when I spoke to him, he wasn’t sure exactly what his title was.

‘I do whatever’s required, whether that’s meeting prospects. Understanding needs. Solving problems.’

As our chat progressed, he said his role was still being defined but at the moment it combines aspects of business development and providing assistance to Michael Dockery – who was being pulled in multiple directions as the company prepared to host an Atlassian JIRA Service Desk event in Melbourne. By the time we’d finished talking, he was also focusing on using Atlassian tools to automate aspects of his role.

Ed has been drawn to DI’s style of operations since his first encounter with company founders Michael Dockery and Sam Pascua. ‘They sold me in 15 minutes.’

He hasn’t been disappointed and says he can describe what he loves about his job with three succinct observations: ‘No bullshit, no bullshit and no bullshit.’

Atlassian advantages

He spent the first few weeks of his new role getting up to speed with Atlassian products, using JIRA daily, along with Confluence, HipChat and the entire range of Atlassian tools.

Ed is happiest when he’s being kept on his toes, and there’s no shortage of that at Design Industries. ‘We might get a call in the morning that means I have to prepare for a high-powered client meeting. Michael and Sam have a vision for what Atlassian can do for organisational efficiency and I believe in it. There’s a real buzz about being able to help present that in the boardroom of an ASX company, demonstrating the ROI with a working prototype.’

Ed’s been particularly impressed by the DI approach to scaling JIRA for the needs of individual clients. ‘You could say that there’s a component of “dream selling” in what we do, but it’s just that we’re able to help a company see and manage their own data in new ways.’

Process is the key

Aside from the refreshing ‘no nonsense’ culture at Design Industries, Ed’s been most impressed by what he’s realised about how DI achieves consistent results for their clients. ‘It’s all about efficiency and process – and it’s no surprise that these are two things that Atlassian is very, very good at facilitating.’

Thriving on pressure

A normal day for Ed starts with coffee. ‘I get my fix on the way in to work. It’s a high pressure environment; you need to be ready to work the minute you walk in the door. Whether I’m working with Michael on prospects, or talking to existing clients about their account, I rely on Atlassian tools throughout the day starting with my action plan in Confluence and right down to individual tasks in JIRA.


Why your Service Desk should never stand alone


Michael Dockery is passionate about IT Service Management and he knows that Atlassian’s JIRA Service Desk delivers.

He provides an example. ‘Take a large organisation with many staff and lap[tops etc. It’s 6:00 pm and a user has a problem logging on. They pick up the phone and log a ticket with the Service Desk.

‘And then another user experiences the same problem. And another. That’s three service tickets.

‘So let’s assume your Service Desk staff will see a link, perform a triage and escalate to engineers. It could be a security breach. It could be a conflict of some sort. This type of issue will a high priority.

‘This could easily result in the creation of an urgent development task, which your developers will complete, test and then push out to all affected devices and users, with communication to the people who raised the original tickets.’

A single line of code

‘The end result will usually be linked to a line of code somewhere. Eventually you’ll have to get to that line of code.’

Dockery says that if your IT team is using the Atlassian development stack, it ‘just makes sense’ to be able to interface seamlessly with internal and external customers.

Atlassian’s native integration means traceability

‘Traceability is more important than anything’, asserts Dockery, ‘and traceability requires deep integration between your service ticket system and the team who will provide the fix.’

With JIRA Service Desk, the integration is built in. It’s a service layer on top of the JIRA workflow powerhouse.

The benefits are tangible, he says. ‘Better Service Levels, better response time and better response quality.’

servicedesk10_tour_reports (1)

The high cost of application management

‘Application management can represent a significant slice of an organisation’s IT budget’, says Dockery.

‘Getting it right is pretty straightforward. If you have the right tools, you’re part way there. If you have the right tools and the right partner, you’re on your way to operational effectiveness – at velocity.’

Atlassian tools and Design Industries can help you maximise your organisation’s capability, flexibility and agility.

Design Industries is hosting a JIRA Service Desk event on Thursday 28 August in Melbourne. Limited places available so register now to find out how JIRA Service Desk can help you get more out of your Service Desk.  

Atlassian JIRA Service Desk event at The Point – Albert Park

The Point Albert Park

 Design Industries is hosting an Atlassian JIRA Service Desk event at The Point in Albert Park on Thursday 28 August.

JIRA Service Desk builds on ten years of JIRA innovation and solid marketplace testing to provide advanced service desk capability, that can improve every every corner of your organisation. At this event, experts will share their knowledge about using JIRA Service Desk for higher customer satisfaction, seamless task prioritisation and effective SLA management.

Register now to join us for insights and inspiration from DI’s Michael Dockery and Atlassian Senior Product Manager Edwin Wong – and take customer service to the next level.

Level 1,
268 Rosslyn St
West Melbourne
Victoria 3003
1300 73 63 63
Design Industries