Powered by Atlassian and working for your customers – and your team – JIRA Service desk builds on ten years of JIRA innovation and solid marketplace testing to provide a robust and productive advanced service desk capability. Tap into the Atlassian’s automated and customisable approach to customer service management – the perfect add-on to enhance the productivity of your IT service team.
Design Industries and Atlassian’s JIRA Service Desk
Atlassian Experts Design Industries have been recommending JIRA Service Desk since it first came onto the market.
‘When we work customers to implement JIRA Service Desk, the results always exceed expectations.’Sam Pascua
Michael Dockery, who co-founded DI with Pascua, will be speaking about JIRA Service Desk at a one day event on 28 August in Melbourne, hosted by DI and providing insights and inspiration for implementing JIRA Service Desk in your organisation.
Customer requests – in customer language
JIRA Service Desk is specifically designed to remove the communication disconnect between customers and service teams. For your customers, asking for help is as easy as it’s ever been (perhaps even easier!) The JIRA Service Desk enables plain language intuitive service requests. JIRA Service Desk also provides links to recommended, related knowledgebase articles – for self service options that will free up your queues and satisfy your customers even more quickly.
Customer service agents – meanwhile – are able to view, prioritise and manage tasks in a way that makes their job easier. Getting the request in front of the right team member – and answered efficiently – is now standard practice. Forget cumbersome manual triage and prioritisation.
Even the most efficient service desk is overwhelmed by service requests sometimes. JIRA’s automated task prioritisation ensures your task assignment and response times are better than ever.
Tasks are assigned in real time to queues that align with your SLAs. And your SLAs are fully reportable. With advanced SLA metrics straight out of the box, or customised to your business with the help of a team of JIRA Service Desk experts.
Are you ready to take your service desk to the next level?
Register for our 1 day event on 28 August to find out about using JIRA Service Desk for higher customer satisfaction, seamless task prioritisation and effective SLA management. You might just find that adding JIRA Service Desk to your organisation’s toolkit is the best way to move past the trends and bottlenecks that have been holding you back.
Nobody does Jira support like Design Industries does it. We’re Australia’s leading consultants for Atlassian technologies, and when you need Jira Service Desk implentation services, we’re right here for you, 100 percent of the time.
Why we’re the right choice for your Jira Service Desk implementation
Your team are the experts in providing support for your product, and we’re the experts in providing support for your team. It probably isn’t reasonable to expect a member of your team to be an expert in your own technology and also a Jira expert as well. Fortunately that isn’t necessary, because you can count on support from Design Industries.
Our specialist Jira consultant will get you set up with your Jira helpdesk solution in almost no time at all, and once it’s done, if you have any problems at all, our own Jira helpdesk is just a couple of clicks away.
So even if you’re just gettins started with Jira, help is at hand, and that’s always good to know. We take all the difficulty out of setting up your Jira Service Desk, so you can focus on continuing to provide great service to your own clients.
Your Jira expert is always available
There will always be situations where a client needs some kind of custom solution for a specific situation, and we have an expert Jira consultant on standby ready to help you at a moment’s notice.
We’re not just determined to be the best in Jira support, whatever needs you have, we likely already have or will quickly develop the solutions to meet your needs.
High quality Jira help saves you time and money
Did we mention frustration? We save you from that too. There is no problem you might face with your Jira Service Desk or main Jira implentation that we would not be able to fix for you.
Best of all, because we have expert Jira consultants on tap, that means you get faster solutions and it costs you less, because we minimize your downtime.
More uptime means greater productivity and more efficiency. You’ll be delivering the best solutions for your products, secure in the knowledge you have us ready to help if you encounter any trouble in the process.
Jira Service Desk is already the best for support
It’s so good, we use it ourselves. That means when you contact us for Jira support, we’re using the same software you are. You will get the most timely solutions when you contact Design Industries for Jira help.
Put your trust in us and you will not be disappointed. Our Jira consultants are the best resource to help you get the most from your Jira Service Desk implementation. Call us now to find out more about the many other services we can provide your business with.