

So, the great thing about having an online or offline shop is that it lets people just buy stuff without bothering you, right? Wrong! If you’re selling from an eCommerce platform, your customer service (CS) can be critically important. In concrete retail, a customer will hail a service assistant if they have a query about [...]
Some 67 percent of shopping carts get abandoned by online shoppers before purchase is completed. Ouch. If you are a merchant with an online store and have already done the hard miles of attracting and inspiring your customers having customers starting the buying process but ditching it before the end, hurts. Rather than chasing more [...]
Will you be a part of it? It is no outrageous prophecy to say in the coming years online spending in Australia is only going to get bigger. The 2012 Digital Media Research Report, recently released by PWC and Frost Sullivan, has come up with the numbers to back up what everybody suspects. Our current [...]
The future of online shopping is going mobile as e-commerce continues to broaden its reach beyond desktop users. The commercial potential for consumers to spend using their smart phones and tablets – increasingly the lifeblood of modern society – cannot be ignored. Entrepreneurs must implement platforms which enable customers to experience, interact with and purchase [...]
Money makes the world go round, but now the internet is dictating how. Everyone seems to be whispering that Australian retail is dead, blaming savvy online stores which have sprung up overseas at a time when the Aussie Dollar is at record highs. But now Australian retailers are being encouraged to improve their e-commerce offerings [...]
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