Atlassian's JIRA Service Desk

Why your Service Desk should never stand alone

Michael Dockery is passionate about IT Service Management and he knows that Atlassian’s JIRA Service Desk delivers. He provides an example. A single line of code Dockery says that if your IT team is using the Atlassian development stack, it ‘just makes sense’ to be able to interface seamlessly with internal and external customers. Atlassian’s native integration means traceability ‘Traceability …

DesignIndustriesWhy your Service Desk should never stand alone
Atlassian JIRA Service Desk Event at Albert Park

Atlassian JIRA Service Desk event at The Point – Albert Park

Design Industries is hosting an Atlassian JIRA Service Desk event at The Point in Albert Park on Thursday 28 August. JIRA Service Desk builds on ten years of JIRA innovation and solid marketplace testing to provide advanced service desk capability, that can improve every every corner of your organisation. At this event, experts will share their knowledge about using JIRA …

DesignIndustriesAtlassian JIRA Service Desk event at The Point – Albert Park
JIRA Service Desk Portal

JIRA Service Desk helps customers speak your language

    Powered by Atlassian and working for your customers – and your team – JIRA Service desk builds on ten years of JIRA innovation and solid marketplace testing to provide a robust and productive advanced service desk capability. Tap into the Atlassian’s automated and customisable approach to customer service management – the perfect add-on to enhance the productivity of …

DesignIndustriesJIRA Service Desk helps customers speak your language
Atlassian Summit 2014

Atlassian Summit 2014 – what’s making mouths water at DI?

That’s what DI’s Sam Pascua said recently, about the Atlassian Summit 2014 event scheduled for 9, 10 and 11 September in San Jose, California. He’s going, this year. As Atlassian Experts, Design Industries will definitely have a presence at the summit. The event’s website says that ‘Summit is designed for those who drive their teams to greatness’. And Design Industries …

DesignIndustriesAtlassian Summit 2014 – what’s making mouths water at DI?
I.T buddha

Keep your customers coming back for more, with Zendesk

Poor customer service is a great way to lose customers. And even the best customer service tools can be ineffective unless they align with the overall business and customer satisfaction goals of your site. At Design Industries, our Zendesk consultants know that getting it right means getting the right advice- and our advice is based on years of integration experience …

Sam PascuaKeep your customers coming back for more, with Zendesk
zendesk CRM

Ready to do more than scratch the surface with Zendesk?

It’s pretty much the most sophisticated support tool around. Can we say that? Well, we’re saying it anyway.  Zendesk is a very sophisticated support platform, and it’s also beautifully simple. And with Zendesk Apps and integration capabilities, you have better options than ever for customisation and integration with your existing online systems and databases. But why stop there? As authorised …

Sam PascuaReady to do more than scratch the surface with Zendesk?
search browsers

Great customer service – who needs it?

So, the great thing about having an online or offline shop is that it lets people just buy stuff without bothering you, right? Wrong! If you’re selling from an eCommerce platform, your customer service (CS) can be critically important. In concrete retail, a customer will hail a service assistant if they have a query about products, a policy question (returns, …

Sam PascuaGreat customer service – who needs it?
Buddha I.T

Connecting Sales & Support with Zendesk

With Zendesk, you don’t have to just imagine better communication and a more integrated workflow for your sales and support teams because with the help of Design Industries Zendesk consultant, it’s a reality. Great for your sales and support teams; great for business. Zendesk integrations with your Customer Relationship Management (CRM) platform could make those traditional tensions between two of …

Sam PascuaConnecting Sales & Support with Zendesk

How to create a thriving self-service customer community

The advantages of building a customer community Building a self-service community is about creating a space where customers can find information and answers for themselves. The potential advantages are many: easing the load of your support team, increasing efficiency and customer satisfaction. Get it wrong and it can have the opposite effect. Recently the Software Advice blog posted a video tutorial …

Sam PascuaHow to create a thriving self-service customer community