BlogHelp Desk

Connecting Sales & Support with Zendesk

With Zendesk, you don't have to just imagine better communication and a more integrated workflow for your sales and support teams because with the help of Design Industries Zendesk consultant, it's a reality. Great for your sales and support teams;…
Sam Pascua
June 4, 2013
BlogeCommerce

How to avoid shopping cart abandonment

Some 67 percent of shopping carts get abandoned by online shoppers before purchase is completed. Ouch. If you are a merchant with an online store and have already done the hard miles of attracting and inspiring your customers having customers…
Sam Pascua
September 11, 2012
BlogTechnology

The Myth of Usability Testing

In 1998, usability expert Rolf Molich (co-inventor with Jakob Nielsen of the heuristic evaluation method) gave nine teams three weeks to evaluate the webmail application www.hotmail.com. The experiment was part of his series of Comparative Usability Evaluations (CUEs), through which…
Sam Pascua
October 28, 2009