Atlassian support by Atlassian Gold Solution Partners
Design Industries provide specialist Atlassian support that extends and complements standard Atlassian support for JIRA, Confluence, Bamboo, Clover, Crucible, Fisheye and Crowd, as well as JIRA Agile and JIRA Service Desk.
Support from 1st level to specialist
We’re able to provide frontline first level support if required, or a specialist second, third and fourth level expert support that includes hot fixes to keep you up and running plus detailed diagnostics, root cause discovery and remediation that make sure the problem doesn’t arise again.
Dedicated support experts
Our team of dedicated support experts provide round the clock coverage, with industry-leading SLAs. Whether we’re providing holiday leave support during busy times or complete enterprise level support for your whole organisation, our experts are the best in the business, with experience that extends beyond the Atlassian stack and into your integrated systems.
Proactive monitoring and health checks
Health checks, monitoring and regular dashboard reporting mean that your support is being managed proactively, reducing the risk of downtime, and ensuring your upgrades, security patches and software updates are managed effectively, to keep your business running smoothly.
Standard support packages or custom-built
Depending on your systems and support requirements, we can offer a range of pre-purchase support options or build a support package that’s tailor-made to the needs of your organisation. You may already have support in place and simply need to top up with some heavy-duty Atlassian expertise. You may be looking for support approach that will keep your whole enterprise covered. Whatever your requirements, we’ll have a support package that’s a perfect fit.
Talk to a Design Industries support specialist about how we can help. We’ve got you covered.
Atlassian Support & Configuration Management
If you are using Atlassian tools in your business, or you are planning to use them, it will be advantageous to have the services of an expert consultant firm to help you get the best out of your Atlassian configuration.
Design Industries is the team that will provide you with the experts you need for a proper Atlassian implementation, tailored especially to the unique needs of your business.
One of the best things about the Atlassian tools is they are so flexible, but with so much choice it is easy for people to become confused about their Atlassian configuration management. This is why Design Industries provides Atlassian help solutions that make it easier to do the things you need to do.
Australia's leader in Atlassian support
We are the best in the business for one simple reason. It is that we strive to provide our clients with the fastest solution to any problems they encounter, making sure that it is easy to understand and apply the advice we give.
That means we commit to providing solutions delivered as real solutions, without burying the answers in jargon or otherwise confusing your workers with unclear instructions.
Getting the right answer the first time is always the goal, and with Design Industries providing your Atlassian help solutions, you will find that you save a lot of time and frustration.
Setting up the perfect Atlassian implementation
If you're not sure which tools are the right ones for your business to subscribe to, or you're not completely confident about setting up the tools for maximum efficiency, worry not.
Design Industries is here to help. We have experts in Atlassian configuration management who will make it easy to get the best out of your Atlassian implementation.
We are the best advisors for Atlassian products because we spend all our time working with them. It means there is nothing you might want to achieve with Atlassian that we don't already know how to do, and do it perfectly.
Top quality Atlassian support you can depend on
Even with the perfect Atlassian configuration, there can still be times your teams need some advice or assistance to get something done. We're here to help, no matter what kind of problems your teams are dealing with.
Our consultants are highly experienced in all the Atlassian products, and they're also excellent at customer service. We'll give you all the support you need to ensure you're getting the best from your Atlassian software, and reaching maximum productivity as a result.
We're not just talking about an ordinary level of support, either. Design Industries is committed to providing the best quality support for all Atlassian product subscribers at every level. When you need reliable support solutions you can depend on, Design Industries is the right choice for your business.- Read Less