Atlassian support by Atlassian Gold Solution Partners
Design Industries provide specialist Atlassian support that extends and complements standard Atlassian support for JIRA, Confluence, Bamboo, Clover, Crucible, Fisheye and Crowd, as well as JIRA Agile and JIRA Service Desk.
Support from 1st level to specialist
We’re able to provide frontline first level support if required, or a specialist second, third and fourth level expert support that includes hot fixes to keep you up and running plus detailed diagnostics, root cause discovery and remediation that make sure the problem doesn’t arise again.
Dedicated support experts
Our team of dedicated support experts provide round the clock coverage, with industry-leading SLAs. Whether we’re providing holiday leave support during busy times or complete enterprise level support for your whole organisation, our experts are the best in the business, with experience that extends beyond the Atlassian stack and into your integrated systems.
Proactive monitoring and health checks
Health checks, monitoring and regular dashboard reporting mean that your support is being managed proactively, reducing the risk of downtime, and ensuring your upgrades, security patches and software updates are managed effectively, to keep your business running smoothly.
Standard support packages or custom-built
Depending on your systems and support requirements, we can offer a range of pre-purchase support options or build a support package that’s tailor-made to the needs of your organisation. You may already have support in place and simply need to top up with some heavy-duty Atlassian expertise. You may be looking for support approach that will keep your whole enterprise covered. Whatever your requirements, we’ll have a support package that’s a perfect fit.
Talk to a Design Industries support specialist about how we can help. We’ve got you covered.